I don't know what all of these are - tell me

I actually do this as one last wake-up call because as a heavy air flight traveller Virgin has probably done more to improve the ordinary passenger's lot than all the airline companies of the world (excluding SW airlines which I hear great things of but it doesnt serve routes near me). I'd hate to see Virgin take even one more step over the precipice of distrust that comes from losing the brand leadership halo.

Format of 10-list is well known to late night americans and Lettermans -perhaps some will send an entry- doesnt have to be virgin

1 Having a pilot arrested drunk on tarmac of Dulles airport...

2 Reportedly letting a recent passenger fly from Dulles to London with 5 bullets in his coat pocket (1)

8 Having staff so used to praise that they fall apart when several people queue up with a legitimate complaint, which is now happening more and more often because all the little niceties that used to be inbuilt when Branson was acting as chief mystery customer seem to be evaporating now he feels as if he is retiring to more of a back seat driver

9 Posting my frequent flyer card in a parcel full of junk mail so that it never arrived (I'm usually not at home when the post comes,and I dont bother to collect parcels of un-notified post from postal courier depots open at off times). It took me months of elasped time & hours of correspondence to find out why I hadnt got my renewal card - apparently customer time doesnt matter in sorting out detailed and genuine complaints

10 Making it incredibly arduous to get more than 8cl (small glass of wine) within 30 minutes of inflight meal on transtlantic flights.

posted by ..., 6:26 PM  permalink